We often tend to give up on something if it does not bring immediate results. But how do you achieve that quality and maintain it in the long term?
The key lies in identifying and implementing both 'quick wins' and 'long-term wins'.
Quick wins
Quick wins are small adjustments that deliver immediate improvements, such as taking more photos per work order to keep customers fully informed, sending a comprehensive diagnostic summary to customers, or timely reporting finished work orders, a step that is often overlooked!
Long-term wins
On the other hand, we have long-term wins, actions that bring huge improvements in the long term. For example:
- Postponing unperformed additional work, resulting in higher work order rates in the future.
- Actively updating work order statuses in Claire, leading to a tidy dashboard and overview across all departments.
- Transparent communication with your customers, resulting in higher customer satisfaction.
- Organising periodic 'Claire progress meetings' with staff to promote involvement and encourage continuous improvement.
Are you curious about what Claire can do for your automotive company? Discover the possibilities here on our website or contact us!